Arcobaleno travelcards

Validità - Perdita - Danneggiamento

Frequent questions

Is my Arcobaleno travelcard also valid outside Ticino and the Moesano region?

The travelcard is only valid for the Ticino and Moesano region. If you hold a cross-border travelcard, it is also valid for Trenord regional and suburban trains (S10, S11, S30, S40 and S50).

Up to what age can I purchase a young persons’ travelcard?

The young persons’ fare only applies for 2nd class and is granted to children and young persons from 6 years (from their 6th birthday) up to their 25th birthday. The actual age when purchasing the travelcard is applicable.

Are the Junior Travelcard and Children’s Co-Travelcard also valid with an Arcobaleno travelcard?

Yes, you can combine them with tickets as well as with weekly, monthly and annual travelcards. You will find further information on the relevant SBB web page.

I would like to purchase an Arcobaleno travelcard (annual or monthly travelcard). Do I have to do so from the first day of the month?

The customer can choose their own required start date for the period of validity, for example 11 November 2020. The travelcard is available at the following points of sale. Travelcards can also be purchased via SBB Contact Center, advice and sales, 0848 44 66 88 (for calls from abroad: 0041 512 257 800) using a credit card. Any shipping costs arising can be invoiced.

I have an Arcobaleno monthly travelcard. Do I have to have it renewed at the counter?

The monthly travelcard can be purchased at a sales counter, a ticket machine or from drivers of most regional buses. Tip: renew your travelcard directly with the issuing transport company. The monthly travelcard on the SwissPass can also be renewed conveniently online.

I have lost my monthly travelcard or it was stolen. What should I do?

In general, monthly travelcards in paper format cannot be replaced if lost or stolen.

If the monthly travelcard is loaded on the SwissPass, the card can be replaced after paying a fee of CHF 30, according to T600 clause 200.1

My monthly travelcard is damaged. What should I do?

The monthly travelcard in paper format can be replaced when damaged for a payment of CHF 30. You should go to the sales counter where you bought your travelcard.
If the monthly travelcard is loaded on the SwissPass, the card can be replaced after paying a fee of CHF 30, according to T600 clause 200.1.

I have lost my annual travelcard or it was stolen. What should I do?

Firstly, the incident must be reported to the local or cantonal police. You should then go to the sales counter where you purchased the annual travelcard with the sales receipt and a personal ID. For a payment of CHF 30, a new travelcard will be sent to your home address within 10 days. You will receive a so-called temporary travelcard for the interim period.

NOTE: an annual travelcard can only be replaced twice at the most if lost or stolen.

If the monthly travelcard is loaded on the SwissPass, the card can be replaced after paying a fee of CHF 30, according to T600 clause 200.1.

My annual travelcard is damaged. What should I do?

You should go to the sales counter where you purchased the annual travelcard with the damaged travelcard and a personal ID. After paying a fee of CHF 30, a new travelcard will be sent to your home address within 10 days. You will receive a so-called temporary travelcard for the interim period. The travelcard can be replaced multiple times.

If the monthly travelcard is loaded on the SwissPass, the card can be replaced as often as needed after paying the respective fee of CHF 30, according to T600 clause 200.1.

Can I add one or more zones to my annual travelcard?

It is possible to add zones. To do this, you must return your old travelcard and have a new one issued.

Can I deposit my Arcobaleno annual travelcard?

It is not possible to deposit it.

Can I pay for Arcobaleno integrated fare network tickets or travelcards using Reka Cheques?

Yes, it is possible to purchase with Reka Cheques.

Is the Half Fare Travelcard valid for purchasing an Arcobaleno travelcard?

No. The Half Fare Travelcard is valid for purchasing Arcobaleno tickets but not for buying Arcobaleno travelcards.